Effective Date: April 23, 2025
LocalVIP is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information across our platform and applications, including our website (LocalVIP.com), our business portal (LocalVIP.com/business), CommunityGiveBackWeek.org, FreeMe.com and mobile apps available on Apple and Google Play stores. By using our services, you agree to the terms in this policy.
Welcome to LocalVIP. This Privacy Policy explains how LocalVIP, LLC (“LocalVIP,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use our website, mobile application, or any services, campaigns, tools, content, or features we provide (collectively, the “Services”). This Privacy Policy applies to all individuals and businesses who access or use our Services within the United States. By accessing or using our Services, you confirm that you have read, understood, and agree to the practices outlined here.
LocalVIP is committed to empowering local communities through loyalty-driven offers, cash-back campaigns, and referral-based incentives. We understand the importance of your privacy and make it a priority to handle all personal and business information responsibly and transparently. This Privacy Policy is designed to give you a clear understanding of how your information is treated—whether you’re joining as a community member (“Hero”) or registering as a local business.
This policy defines how data flows through our unique referral system, where participation enables users to earn and give back while remaining protected. Our 10-level referral structure depends on limited but essential data visibility, and we are committed to making sure that visibility is both purposeful and secure.
Please note: This Privacy Policy is binding and forms part of our Terms of Use. If you do not agree with any part of this Privacy Policy, you should refrain from using our Services.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations. We encourage you to review it periodically, as continued use of the Services means you accept any updates.
If you have questions about our data practices or your rights under this Privacy Policy, you can reach us anytime at support@localvip.com.
To provide the full functionality of LocalVIP and deliver the value of our referral-based ecosystem, we collect and process various types of personal and business information. We only collect data that is relevant to our Services, necessary for compliance, or used to enhance your experience. This section outlines the categories of data we collect, how it’s obtained, and the reasons for collecting it.
We collect various types of information depending on how you interact with LocalVIP:
From Consumers (aka Heroes, VIPs, users of application):
From Businesses:
From Schools and Charities:
Automatically Collected Data:
We may also collect information from third-party platforms, social media integrations, or public sources to enhance functionality and user experience.
When you interact with LocalVIP, you may choose to provide personal information directly to us. This includes:
We use this data to generate your account profile, track participation in campaigns, and deliver relevant offers.
LocalVIP is built on a multi-level referral system. To support this structure:
This system ensures transparency and accountability while maintaining strict limits on data visibility.
We collect data as you engage with our Services:
When you use LocalVIP, we automatically collect technical data, such as:
This information is vital for platform optimization, fraud prevention, and geo-targeted feature delivery.
We do not collect or store credit card numbers, account data or payment account credentials. All payments are securely processed through Stripe, our third-party payment processor. Stripe handles sensitive data per their privacy standards and is solely responsible for PCI compliance.
We only store transaction references, status updates, and metadata necessary for accounting, audit trails, and reward calculations.
The information we collect through your use of LocalVIP is essential to delivering our Services, maintaining the referral structure, supporting businesses and heroes, and ensuring smooth, secure operation of our platform. This section outlines the specific ways we use your data, aligned with applicable data protection laws and ethical principles.
We use your registration and profile data to establish and maintain your user or business account. This includes:
This data is foundational to your experience with LocalVIP and is required to use the platform effectively.
Our platform uses multi-level tracking (up to 10 levels) to power the reward ecosystem. We use referral metadata to:
These uses are fundamental to our model and are never extended beyond this scope.
Using your city of residence, app behavior, QR interactions, and referral connections, we tailor:
Personalization is performed without revealing sensitive data and never involves the resale or external sharing of your identity.
We use aggregated usage data and diagnostic logs to:
We may use third-party services for this purpose, but only under contracts that prohibit misuse or unauthorized access to your data.
In some instances, we are required to use or retain your data to:
Where legally compelled to disclose personal information, we do so in accordance with due process and relevant law.
We may use your contact information to:
We do not use your contact details to send third-party advertisements, nor do we rent or sell your email or phone number.
4. How We Share Information
LocalVIP is built on transparency, integrity, and a commitment to user trust. While we collect a range of data to deliver our services effectively, we share only what is necessary—and only under specific, clearly defined circumstances. This section outlines how, when, and with whom we share personal and non-personal information, and the safeguards we have in place.
LocalVIP’s unique model relies on a structured referral network, where each user’s participation is part of a larger chain of up to ten levels. For the reward system to function properly:
This design balances functionality with privacy, ensuring the referral mechanism works without exposing sensitive data.
To support core functionalities, we work with verified service providers under strict confidentiality agreements. These providers help us:
These third parties access only the information they need to perform their functions and are legally prohibited from using your data for any other purpose. They are required to implement safeguards that meet or exceed industry standards for data protection.
We may disclose your data if legally required to do so. This includes:
We do not comply with informal requests or vague demands. All disclosures must be backed by legally binding documentation or statutory obligations.
We may share limited user data if we reasonably believe it is necessary to:
Any such sharing is done under a strict need-to-know basis and subject to internal review to avoid abuse.
If LocalVIP is involved in a merger, acquisition, asset sale, or corporate restructuring, your personal information may be transferred as part of that transaction. However:
We may compile statistical, non-identifiable data from our users to improve operations, guide product development, or report on platform performance. Examples include:
5. Cookies and Tracking Technologies
To provide an efficient, responsive, and personalized experience, LocalVIP uses cookies and similar tracking technologies in both our mobile application and web-based services. These tools are essential for maintaining security, analyzing performance, and tailoring interactions based on user behavior. This section explains what technologies we use, why we use them, and how you can manage your preferences.
Cookies are small text files placed on your device by our systems or by third-party partners when you use our Services. In addition to cookies, we may also use:
These technologies do not give us access to your device, files, or personal content beyond what you explicitly share or permit within the app or browser.
We use cookies and tracking tools for several essential purposes:
We do not use tracking technologies to collect sensitive personal data or sell information to third parties. All tracking is used for internal operational and service-related purposes only.
We may incorporate third-party analytics services such as Google Analytics for Firebase, Mixpanel, or similar tools to help measure usage patterns, campaign effectiveness, and system performance. These tools may use cookies or SDKs within the app to collect usage data in a way that does not identify you personally.
All third-party services used are contractually obligated to adhere to privacy standards aligned with U.S. data protection requirements and must not use your data for unrelated purposes.
As a user, you have the ability to control how and whether tracking technologies are used through the following means:
Note that disabling certain cookies or tracking tools may affect the functionality or personalization capabilities of LocalVIP, including how offers and deals are delivered to you.
6. Location Data
LocalVIP may request access to your device’s location data in order to deliver a more contextually relevant and personalized experience within our Services. This data helps us enhance user engagement, target local promotions, and present businesses or events that are geographically near you. This section details how and when we collect location information, what we use it for, and how you can control these settings.
Location data is only collected if you explicitly grant us permission via your device’s operating system. We do not collect real-time GPS information without your consent. Depending on your settings, the types of location data we may collect include:
We also log timestamped location events associated with key in-app activities—such as scanning a QR code at a participating business or receiving a nearby offer notification—if location tracking is enabled at that moment.
The location information we collect is used strictly to enhance and personalize your use of LocalVIP. This includes:
Location data is not stored indefinitely. It is retained only as long as is necessary to fulfill the purpose for which it was collected, after which it is securely deleted or anonymized for aggregate insights.
We may rely on location services provided by your device’s operating system or third-party SDKs (e.g., Google Location Services or Apple Core Location) to interpret raw location data. These services do not have access to your personal identity within our platform and are subject to their own privacy practices. We require that any third-party tools we integrate comply with data minimization and security obligations.
You are always in control of whether or not LocalVIP can access your location:
We respect your choices. No location-based features will be activated unless permission is granted. If at any point you wish to revoke location access or delete any stored location data, please contact us at support@localvip.com, and we will comply promptly.
7. Data Security
At LocalVIP, the privacy and integrity of your data is a core priority. We have implemented a comprehensive security framework to safeguard your personal, business, and behavioral data from unauthorized access, misuse, loss, or alteration. This section outlines the measures we take to protect your information and what you can do to help secure your account.
We apply a multi-layered approach to data protection, combining technical safeguards, administrative procedures, and physical controls to ensure that your information remains secure.
Technical Safeguards include:
Administrative Controls include:
Physical Security is managed by our infrastructure providers (e.g., cloud data centers), who maintain 24/7 monitoring, biometric access controls, environmental hazard protection, and strict entry protocols for physical locations hosting our servers.
LocalVIP does not process or store your payment card details. All transactions are handled securely through Stripe, a PCI-DSS compliant payment processor that uses advanced encryption and fraud detection protocols. By using Stripe, we minimize the risk of payment data breaches and shift financial data responsibility to a trusted provider that meets or exceeds industry security benchmarks.
While we take every reasonable step to protect your data, security is also a shared responsibility. You can help keep your account secure by:
If you suspect unauthorized access or detect suspicious activity associated with your account, you should notify us immediately at support@localvip.com so we can investigate and take appropriate action.
In the unlikely event of a data breach that may compromise your personal information, we will notify affected users without unreasonable delay. This may include in-app messaging, email notification, or other forms of direct communication, in accordance with applicable U.S. state privacy laws and regulatory requirements.
8. Children’s Privacy
LocalVIP is designed to be a community platform for adults, business owners, and community members who are eligible to enter into legally binding agreements under applicable laws. We do not knowingly collect, solicit, or store personal information from individuals under the age of 13, and our Services are not directed toward children under this age.
We have structured our Services to be inappropriate for use by children. As such:
If you are a parent or legal guardian and believe that your child under 13 has provided us with personal data, please contact us immediately at support@localvip.com, and we will take swift steps to remove such information from our records and systems.
Users between the ages of 13 and 17 may access our Services only with the involvement, consent, and supervision of a parent or legal guardian. By using LocalVIP, these users affirm that they have obtained such parental approval.
While we do not proactively collect age-related data for users aged 13 to 17, we encourage parents and guardians to monitor their children’s online activities and to help enforce appropriate privacy and safety measures. We may, at our discretion, remove accounts if we discover they are being used in violation of these guidelines or our Terms of Use.
To maintain compliance and uphold a safe environment for all users, we may employ technical or procedural measures to verify a user’s age. This may include prompts during onboarding, audits of user-provided information, or requesting documentation in rare instances where age misrepresentation is suspected.
We reserve the right to suspend or terminate accounts that violate this policy, especially those that belong to individuals under 13 or those misrepresenting their age to bypass restrictions.
LocalVIP does not target its promotional campaigns or reward programs to children. Even when schools or youth organizations participate in Community Give Back Week or other initiatives, any data collection is limited to adult representatives of the organization. We will never request personal information directly from minors in such contexts.
9. Your Rights
At LocalVIP, we believe transparency and user control are essential parts of data privacy. As a user of our Services in the United States, you have a set of rights that allow you to understand and, when necessary, manage the personal data we collect about you. These rights vary depending on your state of residence, but LocalVIP is committed to honoring and facilitating all applicable rights under U.S. privacy laws.
You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a summary of:
We will respond to such requests within a legally required time frame, typically within 45 days, unless an extension is needed.
If you believe that any information we hold about you is inaccurate, outdated, or incomplete, you have the right to request that we correct or update that data. We will take reasonable steps to verify the accuracy of the requested changes before applying them to our records.
You may request the deletion of your personal data at any time. Once verified, we will erase your data from our systems, except where retention is necessary to:
You have the right to opt out of receiving promotional emails, push notifications, or marketing-related communications. You can do so by using the “unsubscribe” link in emails or adjusting your preferences in your account settings.
Additionally, while we do not sell personal information, you may opt out of the limited sharing that occurs within our referral system or platform analytics by contacting us directly.
You may request a copy of the personal information you’ve provided to us in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.
We will not deny Services, charge different prices, or provide a different level of service based solely on your decision to exercise any of your privacy rights.
To make a privacy-related request, please contact us at support@localvip.com. We may need to verify your identity before fulfilling any request to protect your data from unauthorized access.
Although LocalVIP operates exclusively within the United States, privacy laws can vary significantly from one state to another. Some states have enacted comprehensive privacy legislation that affords their residents additional rights beyond federal baseline protections. We are committed to complying with these laws and honoring your privacy rights based on your place of residence.
Below, we provide an overview of enhanced rights granted by specific U.S. states, along with how you may exercise those rights.
If you are a California resident, you are entitled to the following rights under the CCPA and CPRA:
California users may also designate an authorized agent to make requests on their behalf. If we receive such a request, we may require proof of your identity and documentation of the agent’s authority.
Residents of Colorado have the right to:
LocalVIP will respond to verified requests within 45 days and provide appeal mechanisms if a request is denied.
Connecticut law offers similar rights to those outlined above for California and Colorado residents, including:
We do not sell personal data, but we honor opt-out requests concerning data sharing and profiling for marketing purposes.
Virginia residents are granted rights to:
All verified requests will be processed in accordance with Virginia law, with a 45-day response time
At LocalVIP, we understand the importance of keeping our users informed about how their personal information is collected, used, and protected. Privacy is not static—laws evolve, technology advances, and our Services grow. For this reason, we may update or modify this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal obligations.
We reserve the right to revise this Privacy Policy at any time. Updates may be triggered by several factors, including:
Each time we modify the Policy, the “Last Updated” date at the top of the document will be revised to reflect the effective date of the changes.
We believe in transparency and will make reasonable efforts to notify you when material changes are made to the Privacy Policy. Depending on the nature and scope of the updates, we may notify you through one or more of the following methods:
Where legally required or appropriate, we will also give you the opportunity to review and accept the revised terms before continuing to use our Services.
Please note that your continued access to or use of our Services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any part of the new policy, you must stop using the Services and may request the deletion of your account and associated data by contacting us.
We encourage all users—both individual heroes and businesses—to review this Privacy Policy periodically to stay informed about how we are protecting your data. Understanding your rights and our responsibilities creates a foundation of trust that helps everyone in the LocalVIP community thrive.
11.5 Our Right to Modify This Policy
We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion, to reflect changes in our Services, business practices, legal requirements, or user feedback. Non-material changes may be made without specific notice to you. However, for any material changes that affect how we use or share your personal information, we will provide notice in accordance with applicable laws. This may include email notifications, in-app alerts, or updated terms displayed upon login. Your continued use of the Services following any changes signifies your acceptance of the revised Privacy Policy.
At LocalVIP, we believe that transparency and open communication are essential to building and maintaining trust with our users and business partners. Whether you’re seeking clarification about our privacy practices, wish to exercise your rights under applicable state laws, or need help with a data-related concern, we are here to support you.
You may contact us at any time through the following methods:
We endeavor to respond to all inquiries within 30 calendar days, though certain complex requests—such as those involving data access, correction, or deletion—may take longer depending on the scope and verification requirements.
To protect your privacy, we may need to verify your identity before processing certain requests related to your personal data. This may include:
We take verification seriously to ensure that sensitive data is not improperly disclosed or modified.
If you’re unsure about what privacy rights you may have based on your location or your relationship with LocalVIP (user vs. business), please don’t hesitate to contact us. We are committed to making our policies understandable and will gladly explain what protections are in place for you and how to exercise your rights.
We also welcome feedback about this Privacy Policy or any part of the LocalVIP experience. Suggestions for improvement help us create a more transparent, empowering environment for all users.